Terms of service
OVERVIEW
Last updated: March 18, 2025
Welcome to Rashed Pharmacy ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Shopify store located at [Insert Store URL] (the "Site"), including any content, products, or services offered through the Site. Please read these Terms carefully before using our Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site.
1. Acceptance of Terms
By using the Site, you confirm that:
- You are at least 18 years old or have the legal capacity to enter into a binding agreement.
- You will comply with all applicable laws and regulations.
- You will not use the Site for any unlawful or prohibited purpose.
If you are using the Site on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
2. Products and Services
Rashed Pharmacy offers pharmaceutical products, health supplements, personal care items, and other related goods ("Products") through the Site. All Products are subject to availability, and we reserve the right to modify, discontinue, or limit the sale of any Product at any time without prior notice.
Prescription Medications
Certain Products may require a valid prescription from a licensed healthcare provider. By purchasing such Products, you confirm that:
- You have provided accurate and complete information regarding your prescription.
- You are authorized to purchase prescription medications under applicable laws.
- You understand that falsifying prescription information is illegal and may result in legal consequences.
We reserve the right to refuse any order if we suspect fraudulent activity or non-compliance with prescription requirements.
3. Pricing and Payment
All prices listed on the Site are in [EGP] and include applicable taxes unless otherwise stated. Prices are subject to change without notice.
Payment methods accepted include [List Payment Methods, e.g., credit/debit cards, PayPal, etc.]. By providing payment details, you authorize us to charge the total amount for your order, including shipping fees and taxes.
If payment is declined or fails for any reason, we reserve the right to cancel your order.
4. Shipping and Delivery
We aim to process and ship orders promptly. Estimated delivery times are provided during checkout but are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions, customs inspections, or carrier issues.
You are responsible for ensuring that your shipping address is accurate. We are not liable for lost or misdelivered packages due to incorrect addresses provided by you.
5. Returns, Refunds, and Exchanges
Our return policy complies with applicable laws and regulations. Due to the nature of pharmaceutical products, certain items may be non-returnable or non-refundable for safety and hygiene reasons. For detailed information, please refer to our Return Policy page.
If a refund is approved, it will be processed within [Insert Timeframe, e.g., 7-10 business days] after we receive and inspect the returned item(s).
6. Intellectual Property
All content on the Site, including text, graphics, logos, images, videos, and software, is the property of Rashed Pharmacy or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works based on the Site's content without our prior written consent.
7. User Conduct
You agree to use the Site responsibly and in compliance with these Terms. Prohibited activities include:
- Using the Site for unauthorized or illegal purposes.
- Interfering with the operation of the Site or its servers.
- Attempting to gain unauthorized access to accounts or systems.
- Posting harmful, offensive, or misleading content.
Violations of this section may result in account suspension or termination.
8. Disclaimer of Warranties
The Site and its contents are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, Rashed Pharmacy disclaims all warranties, including but not limited to:
- Merchantability or fitness for a particular purpose.
- Accuracy, completeness, or reliability of information.
- Uninterrupted or error-free operation of the Site.
We do not guarantee that the Site will meet your expectations or that errors will be corrected.
9. Limitation of Liability
To the maximum extent permitted by law, Rashed Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or inability to use it. Our total liability for any claims under these Terms shall not exceed the amount you paid for the Products giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Rashed Pharmacy, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:
- Your violation of these Terms.
- Your use of the Site or Products.
- Your breach of any laws or third-party rights.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes arising under or related to these Terms shall be resolved exclusively in the courts of [Insert Jurisdiction].
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the Site. It is your responsibility to review these Terms periodically. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
13. Contact Information
If you have questions about these Terms or need assistance, please contact us at:
- Email: info@rashedpharmacy.com
- Phone: 02 27541401 - 02 27541402
- Address: Zahraa Maadi, Zahraa Street - Rehana Plaza Building, next to Oscar Hypermarket and Vodafone
Thank you for choosing Rashed Pharmacy!